Frequently Asked Questions

Find quick answers to common questions about shipping, returns, product support, and more.

General

We’re a proudly Australian-owned marine retailer with over 30 years of experience. With locations in Williamstown and South Geelong, we serve thousands of boaters across the country with trusted brands and expert advice.

Yes. We have two retail locations in Victoria — one in Williamstown and one in South Geelong. You're welcome to visit us in person to explore our full range of boating products and get expert advice.

Boating Central has been operating since 1984. We’ve built a reputation for quality gear and hands-on customer support, whether you're a weekend sailor or a marine professional.

Absolutely. Our staff are seasoned boating professionals who can help with product selection, compatibility questions, and general boating knowledge. We’re here to make sure you get what’s right for your vessel.

Yes. We run seasonal promotions, clearance offers, and exclusive subscriber deals throughout the year. Sign up to our newsletter to stay in the loop.

Shipping

Yes, we ship worldwide. Shipping costs are calculated at checkout based on your location and order size. We often run seasonal promotions, so keep an eye out for exclusive deals.

Orders within Australia typically arrive within 5–7 business days. International deliveries can take 7–16 business days depending on the destination. You'll receive tracking information via email once your order is dispatched.

We work with all major shipping providers and trusted local couriers.

Oversized or heavy items are shipped via freight carriers and may require someone to be present for delivery. We’ll provide tracking details and any special delivery instructions.

Yes. Once your order is shipped, you'll receive an email with tracking information. If you haven’t received it after a few days, feel free to contact our team.

Product

We want you to love what you buy. If you need to return an item, contact us within 14 days of receiving your order. Products must be unused and in original packaging. We’ll walk you through the return process.

Some items offer personalisation depending on the brand and product type. If available, these options will be clearly shown on the product page.

Yes. Most products include a manufacturer’s warranty, which varies by brand. If you need help making a claim, we’re happy to assist.

Yes. We stock parts for many of the brands we carry and can order others on request. Reach out with the product name or part number and we’ll help you find what you need.

Yes. All our products are sourced from trusted brands that meet or exceed Australian marine regulations. If you’re unsure about compliance, contact us for guidance.

Ordering & Payment

Definitely. Our experienced team is here to help with product recommendations based on your boat type and needs. Visit us in-store, or contact us for one-on-one advice.

Yes. We supply yacht clubs, marine professionals, schools, and commercial operators. Contact us for bulk pricing or trade account enquiries.

Yes. Choose ‘Click & Collect’ at checkout and pick up from either our South Geelong or Williamstown location. We’ll email you when it’s ready.

We accept Visa, Mastercard, PayPal, Afterpay, and Zip online. In-store purchases can be made with EFTPOS or cash.

Support

Contact us within 48 hours of delivery with photos of the item and packaging. We’ll assess the issue and arrange a replacement or refund.

We don’t offer in-house installation, but we can connect you with trusted marine technicians in your area. We’re also happy to guide you through basic setup or fitting questions.

Customer support

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